H5P activities list

This book includes 11 H5P activities. Only those which have been inserted into book content will be included if the book is cloned.

ID Title Activity type Show/Hide
1Chapter 1 - Customer Centricity Fill-in-the-blanksQuestion Set
2Chapter 2 - Change Negative to Positive Phrases in Customer ServiceMultiple Choice
3Chapter 8 Leading a Customer Centric StrategyDialog Cards
4Body Language ExplainedInteractive Video
5Nonverbal categoriesQuestion Set
65 Ways to Improve Your Nonverbal Communication SkillsInteractive Video
7Active ListeningInteractive Video
8Active ListeningQuestion Set
9Note-Taking / Documentation ToolDocumentation Tool
10Chapter 4 Contact Center AutomationDrag Text
11Chapter 3 - SMART Goals QuizQuestion Set